joy9 live Privacy Policy

joy9 live is an online gaming and sports betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to all individuals who use the joy9 live website and mobile application.

This policy is considered an integral part of joy9 live's Terms and Conditions. Reading both documents together will give you a clear understanding of the full legal framework governing your use of our services. By registering on the joy9 live platform or using any of our services, you are considered to have consented to the data processing practices described in this policy.

Our platform is intended for individuals aged 21 and above only. If anyone under the age of 21 has registered by mistake and provided their information, they may request its immediate deletion.

joy9 live collects the following types of information for the purpose of providing its services. The type of each piece of information and the reason for collecting it are clearly stated below:

2.1 Registration and Account Information

Information you provide when creating an account includes:

• Full name and date of birth (for age verification)
• Username and password
• Mobile number and email address
• National ID or passport number (for identity verification)

2.2 Financial Transaction Information

Information collected during deposit and withdrawal processes:

• Mobile banking number — bKash, Nagad, Rocket, Upay
• Transaction amount and time
• Transaction reference number

2.3 Gaming Activity Information

• Play history, bet amounts and results
• Balance change records
• Bonuses and promotions used

2.4 Technical Information

• IP address and device type
• Browser and operating system information
• Login date, time and location
• Cookie and session data

joy9 live uses your information only for lawful and specific purposes. Your data is never sold to any third party for commercial purposes.

3.1 Service Delivery and Operations

Your information is used to keep your account active, process deposits and withdrawals, provide bonuses and promotions, and ensure access to gaming services.

3.2 Identity Verification and Security

SSL encryption and modern cybersecurity measures are applied to prevent fraudulent activity, ensure account security, and protect your funds from unauthorised transactions.

3.3 Customer Support

Your account information is used to resolve your issues quickly and provide accurate assistance when you contact us via live chat or email. joy9 live provides support in Bengali and English 24/7.

3.4 Responsible Gaming

In line with our responsible gaming policy, your information is used to monitor gaming behaviour, identify harmful patterns, and proactively arrange support where needed.

3.5 Legal Compliance

Information is retained to comply with applicable laws and regulations, and to respond to legitimate requests from authorities.

3.6 Platform Improvement

Aggregate usage data is analysed to make the user experience smoother and more enjoyable, resolve technical issues, and introduce new services.

joy9 live may share your personal information with third parties in limited and specific circumstances. Your data is never sold for commercial gain under any circumstances.

4.1 Service Provider Partners

Trusted third-party services are used for payment processing, identity verification, and technical infrastructure management. These partners only access the information needed for their specific tasks and are bound by confidentiality agreements.

4.2 Game Studios and Content Providers

Game studios such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe receive session and gaming data necessary to operate games. This information is transmitted without any personally identifiable details.

4.3 Legal and Regulatory Authorities

Relevant information may need to be disclosed in response to a valid court order, government agency investigation, or any other legal obligation. In such cases, only the information specifically requested is provided.

Cookies and similar technologies are used on the joy9 live website and app. Cookies are small data files stored on your device that help recognise you on future visits.

5.1 Essential Cookies

These cookies are essential for keeping login sessions active, performing security checks, and ensuring the platform's core functionality. They cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your language preference, theme settings, and previous position in a game. They make your experience more personalised.

5.3 Analytics Cookies

These cookies help generate overall statistics to understand which parts of the platform are used most and where improvements are needed. This information is not personally identifiable.

You can manage cookies through your browser settings, but disabling essential cookies may cause some services to not function properly.

joy9 live applies industry-standard technical and administrative measures to protect your information. Data security is central to our service.

• SSL (Secure Socket Layer) encryption is used for all data transmission and storage
• Passwords are never stored directly — only encrypted hashes are stored
• Financial transaction data is stored on separate, secured servers
• Only authorised staff can access limited information on a need-to-know basis
• Regular security audits and vulnerability assessments are conducted
• Automated alerts are active for suspicious login attempts or account activity

While every effort is made to protect your data, absolute security cannot be guaranteed on the internet. If joy9 live becomes aware of any security incident, affected users will be notified as soon as possible and the necessary steps will be taken.

Every user registered with joy9 live has a number of rights regarding their own information. You may contact our support team at any time to exercise these rights.

7.1 Right to Access

You may request to know what information joy9 live holds about you. You will be informed in writing within 30 days of receiving the request.

7.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request a correction. However, changes to information held for identity verification purposes may require additional verification.

7.3 Right to Request Deletion

After closing your account, you may request that your personal information be deleted. However, information that must be retained due to legal obligations falls outside the scope of this request.

7.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. However, it is not possible to stop processing that is essential for providing the service.

7.5 Account Self-Restrictions

As part of responsible gaming, you can set deposit limits, session limits, or temporary or permanent breaks on your own account. joy9 live places the highest importance on this right.

To learn more general information about joy9 live, you can read our About Us page.

joy9 live is expressly not intended for anyone under the age of 21 (21+ age requirement is mandatory). We do not knowingly collect personal information from any minor.

Age verification measures are in place during the registration process. If any user conceals their age by providing false information, their account will be cancelled and the relevant information will be deleted. If an account belonging to a minor is identified, steps will be taken to notify a parent, guardian, or the relevant authority.

Game content and payment service providers integrated into the joy9 live platform may have their own privacy policies. joy9 live is not responsible for data handling by these third parties.

In particular, mobile banking services such as bKash, Nagad, Rocket, and Upay have their own privacy policies. After a transaction is completed, the policy of the respective financial service provider will apply.

Data sharing with gaming content provider studios is limited to what is necessary for operating games and is governed by the relevant agreements.